Warranty
1-Year Standard Warranty
Under our warranty, we’ve got your back. If there's any damage to the material or workmanship of your jewelry within a full year from the purchase date, we'll take care of it for you.
We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We stand behind the quality of our products, which is why we offer a 1-year coverage. Please note that our warranty does not cover lost items, normal wear and tear scratches (such as bent rings or broken chains), or improper use or storage of your product.
However, if any damage occurs, we offer a complementary 60-day warranty exchange from the date of purchase to take care of your product.
After 60 days we charge a €19 euro fee for handling and shipping costs. We don’t offer refunds.
Just contact us at info@cityofgoldofficial.com and we'll work together to find a resolution.
