DELIVERY | RETURNS
The Netherlands
- Rate: €4,95 or FREE on orders above €100
- Delivery Time: 1-2 Business days
Europe
- Rate: €4,95 or FREE on orders above €100
- Delivery Time: 3-14 Business Days
Worldwide
- Rate: €14,95 or FREE on orders above €150
- Delivery Time: 7-21 Business Days
Track & Trace
When we have an order shipped, we will send an email with tracking to the email address used when placing the order.
Shipping
Most orders placed before 11:00 (CEST) will ship on the same business day. Although most orders will ship within one business day, it may take longer during the Holidays and Sales.
City of Gold ships Monday through Friday except major Dutch holidays. We do not ship on weekends and will not be able to provide tracking numbers on these days. Orders placed on the weekend will ship on the next open business day.
RETURNS
You have 30 days right of withdrawal. Refunds will be payable with the same payment method you chose during purchase. You will receive your refund within 14 days of the return being received in our warehouse.
What items can I return?
- Items I did not like
- Items that did not fit
- Items that are defective or damaged during transit
- Items that were received incorrectly
What items are non-refundable?
- Custom items
- Items that were bought on sale
- Items that are worn or damaged due to normal wear and tear
How can I return my items?
- Send an email to info@cityofgoldofficial.com to start the return process. Mention your order number in the email.
- Please add the order form with your name + order number in the package.
- Make sure items are packed properly.
- We are not responsible for customer returns that are lost in transit or damaged when received.
- Customer is responsible for all shipping costs unless the items were received damaged or we made a mistake.