Shipping policy

We ship world wide.

Most orders placed before 11:00 (CEST) will ship on the same business day. Although most orders will ship within one business day, it may take longer during the Holidays and Sales.

City of Gold ships Monday through Friday except major Dutch holidays. We do not ship on weekends and will not be able to provide tracking numbers on these days. Orders placed on the weekend will ship on the next open business day.

When we have an order shipped, we will send an email with tracking to the email address used when placing the order.

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

Tracking updates at times don’t reflect the exact location of your parcel . Please allow ample time for tracking to update as this may occur when the parcel reaches the delivery postal depot.

At times delays can occur which are outside City of Gold's control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

Returns

You have 30 days right of withdrawal. Refunds will be payable with the same payment method you chose during purchase. You will receive your refund within 14 days of the return being received in our warehouse. 

• Items you did not like
• Items that did not fit
• Items that are defective or damaged during transit
• Items that were received incorrectly

Send us an email at info@cityofgoldofficial.com and let us know what item you received and include a picture. We make sure the right item will be shipped to you.

• Custom items
• Items that were bought on sale
• Items that are worn or damaged due to normal wear and tear

1. Send an email to info@cityofgoldofficial.com to start the return/exchange process.
2. Mention your order number in the email and reason for return.
3. Please add the order form with your name + order number in the package.
4. Make sure items are packed properly.
5. Send it back to our warehouse:

City of Gold Official
Wilhelminastraat 66h
1054WK Amsterdam
The Netherlands

Customer is responsible for all shipping costs unless the items were received damaged or we made a mistake.

Other

You can only use one discount code at the time. It is not useable together with other discounts. If somehow you are still not able to use it, don't hesitate to contact us.

The ambassador program is best for influencers on Instagram, Youtube and TikTok.

If you think you are a perfect match with our brand, send us an email at info@cityofgoldofficial.com